Polite Employees, Rude manager

I go into Panera Bread in Caldwell, to offer them the opportunity to become a member of the Myofo community, the assistant manager informs me that that I need to speak with the manager who will be in at 11:00. She was very polite and receptive to the idea, so I decide to come back. After waiting to speak with the manager for 30 minutes, she comes out from the back office and takes a look at me and says " what ???!! online ordering ??? In a very condescending way says "I can't decide on something like that, you have to speak to corporate" . I say would you be able to give me a phone number of someone I can speak to? " I'm to busy for that, come back next week".

I have approached a few corporate owned franchises and I clearly understand I will have to speak with someone at a higher level, but I have never encountered a "Manager" that was that un-professional. It gave me a totally different perspective on Panera Bread. The funny part is, they need online ordering probably more than any restaurant that I have been in. The place is run so inefficiently, it shows that if people like the food of a restaurant they will put up with poor service to get it.